Effective Date: August 13, 2026

At SwadDesi, we take care to ensure that every order is properly checked, packed, and dispatched so that our authentic food products reach your home safely and in good condition.

We currently aim to provide Pan-India delivery, subject to product and PIN code serviceability.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing your order.

• Orders are generally processed within 1–2 business days.
• Orders placed on Sundays or public holidays will generally be processed on the next business day.
• During festivals, promotional campaigns, high-demand periods, or unexpected operational situations, processing may take additional time.
• If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

For products that require special preparation or packing, the processing time may vary.

2. Shipping & Delivery Timeline

After dispatch, estimated delivery times are generally:

• Metro & Tier-1 Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote/Rural Locations: 5–10 business days

These are estimated delivery timelines, not guaranteed delivery dates.

Actual delivery time may vary depending on the destination PIN code, courier availability, weather conditions, public holidays, transportation conditions, and other circumstances beyond our reasonable control.

3. Pan-India Delivery

SwadDesi intends to make its products available across India.

However, delivery availability may vary depending on:

• PIN code serviceability
• Courier availability
• Remote or restricted locations
• Product-specific shipping restrictions
• Temporary logistics disruptions

If your PIN code is not serviceable, we may contact you regarding an alternative delivery arrangement or cancellation/refund where applicable.

4. Shipping Charges

We believe premium-quality food should remain accessible and therefore aim to keep shipping charges reasonable.

Applicable shipping charges, if any, will be displayed during checkout before you complete your payment.

From time to time, SwadDesi may provide:

• Free shipping offers
• Promotional shipping discounts
• Minimum-order-value-based shipping benefits
• Special shipping offers for selected locations

Any such offer will be subject to the terms displayed on the website at the time of purchase.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through available communication channels such as:

• Email
• SMS
• WhatsApp
• Website/order account

The tracking information will allow you to monitor the status of your shipment through the applicable logistics partner.

Tracking updates may take some time to appear after the shipment is handed over to the courier.

6. Shipping Partners

SwadDesi may work with reputed third-party courier and logistics partners to deliver orders across India.

The courier partner may vary depending on:

• Delivery location
• PIN code
• Shipment weight and size
• Product category
• Courier serviceability
• Availability and operational requirements

Once an order is handed over to a logistics partner, delivery is subject to the courier partner’s operational network and procedures.

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

Please ensure that you provide:

• Recipient’s full name
• Complete delivery address
• PIN code
• Valid mobile number
• Email address, where applicable
• Any relevant landmark or delivery instruction

SwadDesi will not be responsible for delivery delays, failed delivery, return-to-origin shipments, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

8. Delivery Attempts

Our courier partners may make reasonable attempts to deliver your order.

Delivery may be unsuccessful due to circumstances including:

• Recipient not being available
• Incorrect or incomplete address
• Incorrect PIN code
• Incorrect contact information
• Customer refusing to accept the package
• Restricted access to the delivery location
• Courier service limitations

If an order is returned to SwadDesi because of customer-related delivery issues, additional charges may apply if a second delivery attempt is requested.

9. Damaged or Tampered Packages

We take reasonable care while packing our products.

If your package appears to be:

• Opened
• Tampered with
• Torn
• Leaking
• Severely damaged

please refuse delivery where possible and contact SwadDesi as soon as possible.

If you accept a damaged or compromised package, please take clear photographs/videos of:

1. The outer package
2. Shipping label
3. Product packaging
4. Damaged product
5. Any visible leakage or tampering

Please contact us within 24–48 hours of delivery so that we can investigate the matter and provide an appropriate resolution.

10. Food Product Packaging

As SwadDesi deals primarily in food and grocery products, we take special care during packing and dispatch.

Depending on the product, our packaging may be designed to help protect against:

• Moisture
• Leakage
• Dust
• Handling damage
• Contamination
• Transit-related damage

Customers should inspect the package before opening and follow the storage instructions provided on the product packaging.

11. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of circumstances beyond our control, including:

• Heavy rainfall or extreme weather
• Floods or natural disasters
• Transportation disruptions
• Strikes
• Public holidays
• Festival-season courier volume
• Government restrictions
• Courier network disruptions
• Address or PIN code issues
• Unexpected logistics problems

In such situations, SwadDesi will make reasonable efforts to assist customers and provide available tracking or delivery information.

12. Failed or Returned Shipments

An order may be returned to SwadDesi if the courier is unable to complete delivery after reasonable attempts.

This may happen because of:

• Incorrect address
• Incomplete address
• Incorrect PIN code
• Recipient unavailable
• Customer refusal
• Incorrect mobile number
• Delivery location being inaccessible
• Other customer-related reasons

If the shipment is returned and the customer requests re-dispatch, additional shipping charges may apply.

Refund eligibility for returned shipments will be determined according to our Return & Refund Policy.

13. Cancellation After Dispatch

Once an order has been packed and dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

For cancellation and refund-related conditions, please refer to our Return & Refund Policy and Terms & Conditions.

14. Bulk and Business Orders

Shipping arrangements for bulk orders, retailer orders, distributor orders, franchise requirements, or other business purchases may differ from standard consumer orders.

For such orders, shipping charges, delivery timelines, minimum order quantities, and logistics arrangements may be mutually agreed upon before dispatch.

15. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact us:

SwadDesi

Email: swaddesifoods@gmail.com

Please include your order number, registered mobile number, and delivery PIN code when contacting us about an order.

We will make reasonable efforts to assist you with your shipping-related concern.

Last Updated: August 13, 2026

SwadDesi — Pure. Authentic. Desi.