Effective Date: August 13, 2026

At SwadDesi, our priority is to deliver authentic, high-quality food products to your home. Every product is sourced, processed, packed, and dispatched with care under our quality standards.

Because our products primarily include food, grocery, pulses, grains, flour, oils, and other consumable products, returns are subject to the conditions mentioned below.

1. General Return Policy

Due to the nature of our products, we generally do not accept returns of food or consumable products once delivered, unless the product is:

  • Damaged during transportation
  • Incorrectly delivered
  • Expired at the time of delivery
  • Received in an opened, leaking, torn, or otherwise compromised package
  • Defective or significantly different from the product ordered

We request customers to check their order and packaging immediately after delivery.

2. Damaged Products

If your product arrives damaged, leaking, broken, or otherwise compromised, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Order number
  • Customer name
  • Registered mobile number
  • Photographs of the product
  • Photographs of the outer packaging
  • A short description of the problem
  • Video of the package opening, where available

We recommend keeping the original packaging and product until the issue has been resolved.

After reviewing the information, SwadDesi may offer a replacement, refund, or another appropriate resolution, depending on the circumstances.

3. Wrong Product Delivered

If you receive a product different from the product you ordered, please contact us as soon as possible.

After verification, we may arrange for the incorrect product to be replaced with the correct product or provide another suitable resolution.

The incorrect product may need to be returned depending on the circumstances and delivery location.

4. Missing Items

If an item is missing from your order, please notify us as soon as possible after receiving the package.

We will verify the order and packing details and, where appropriate, arrange for the missing item to be delivered or provide an appropriate refund.

5. Expired or Incorrectly Labelled Product

If you receive a product that is expired, or if there is a significant issue with the product label that affects its safe use, please contact us immediately.

Do not consume the product if you believe it may be unsafe.

We may request photographs or other information to investigate the issue and determine the appropriate resolution.

6. Change or Cancellation of Order

If you wish to cancel or modify an order, please contact us as soon as possible after placing the order.

Orders that have already been processed, packed, dispatched, or handed over to a delivery partner may not be eligible for cancellation.

If cancellation is possible, any applicable refund will be processed according to this policy and the payment method used for the transaction.

7. Refund Eligibility

A refund may be considered in situations such as:

  • Damaged product received
  • Wrong product delivered
  • Missing product, where replacement is not possible
  • Expired product received
  • Order cancellation accepted by SwadDesi before dispatch
  • Payment successfully received but the order could not be fulfilled
  • Other situations approved by SwadDesi after review

Refunds are not normally provided for:

  • Change of mind after delivery
  • Personal preference regarding taste, aroma, texture, or appearance
  • Incorrect address provided by the customer
  • Failure to accept delivery
  • Incorrect or incomplete contact information provided by the customer
  • Products damaged after delivery due to improper storage or handling
  • Products that have been opened, used, or consumed, except where required by applicable law

8. Refund Process

Once a refund is approved, we will initiate the refund using the applicable payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

SwadDesi is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.

9. Replacement Policy

Where appropriate, SwadDesi may provide a replacement instead of a refund.

Replacement availability may depend on:

  • Product availability
  • Customer location
  • Nature of the complaint
  • Condition of the product
  • Delivery partner availability

If the same product is unavailable, SwadDesi may offer a refund or another mutually acceptable resolution.

10. Shipping Charges

Original shipping charges may not be refundable in cases where the return, cancellation, or refund is requested for reasons unrelated to a SwadDesi error or product issue.

Where the issue is caused by an incorrect product, damaged product, or another confirmed error attributable to SwadDesi, we will determine the appropriate treatment of shipping charges on a case-by-case basis.

11. Product Quality and Natural Variations

SwadDesi products may be produced using traditional methods and natural agricultural ingredients.

Products such as stone-milled flour, traditional oils, pulses, grains, ghee, and other naturally sourced food products may sometimes have minor variations in:

  • Colour
  • Texture
  • Aroma
  • Grain size
  • Consistency
  • Natural appearance

Such variations do not necessarily indicate a defect or quality issue and may occur due to the natural characteristics of agricultural products and traditional processing methods.

However, if you believe that a product is spoiled, contaminated, damaged, or otherwise unsafe, please contact us immediately.

12. Return Procedure

If you believe your order qualifies for a return, replacement, or refund, please contact us with the following information:

Email: swaddesifoods@gmail.com

Please include:

Subject: Return / Refund Request – [Order Number]

Provide:

  • Order number
  • Name
  • Mobile number
  • Product name
  • Date of delivery
  • Reason for the request
  • Photographs/videos supporting your request

Our team will review the request and communicate the next steps.

13. Time Limit for Reporting Issues

For damaged, incorrect, missing, or compromised products, customers should contact SwadDesi as soon as possible after delivery.

We recommend reporting such issues within 48 hours of delivery so that we can investigate the matter efficiently.

Certain issues, particularly those concerning product safety or expiry, should be reported immediately upon discovery.

14. Refund for Failed or Undeliverable Orders

If an order cannot be delivered because of circumstances attributable to SwadDesi or our delivery partner, we may provide a refund or arrange another delivery attempt, depending on the circumstances.

If an order cannot be delivered because of an incorrect address, incomplete address, unreachable customer, refusal to accept the package, or other circumstances attributable to the customer, additional delivery charges or other applicable costs may apply.

15. Fraudulent or Abusive Claims

SwadDesi reserves the right to investigate suspicious, fraudulent, repeated, or abusive return/refund claims.

We may decline a request where there is reasonable evidence of misuse, false information, intentional damage, or fraudulent activity, subject to applicable law.

16. Policy Changes

SwadDesi may update this Return & Refund Policy from time to time to reflect changes in our products, services, delivery arrangements, or applicable legal requirements.

The updated version will be published on this page with a revised Effective Date.

17. Contact Us

For return, replacement, cancellation, or refund-related questions, please contact:

SwadDesi

Email: swaddesifoods@gmail.com

Business: Traditional & Premium Indian Food Products

Delivery: Pan-India

Please include your order number and registered mobile number whenever contacting us regarding an order.

Last Updated: August 13, 2026

SwadDesi — Pure. Authentic. Desi.