Effective Date: August 13, 2026

At SwadDesi, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how SwadDesi collects, uses, stores, and protects information when you visit our website, purchase our products, contact us, or interact with our services.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. About SwadDesi

SwadDesi is committed to bringing authentic Indian food products to consumers through traditional methods, responsible sourcing, and quality-focused production.

We work with local farmers, small industries, suppliers, and producers to source and manufacture products such as traditionally processed oils, stone-milled wheat flour, pulses, rice, poha, makhana, ghee, and other Indian food products.

Our website may provide information about products, online purchases, delivery, customer support, partnerships, franchise opportunities, and SwadDesi Experience Stores.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

A. Information You Provide Directly

When you contact us, place an order, submit an enquiry, or register your interest in our business opportunities, we may collect:

  • Full name
  • Mobile number
  • WhatsApp number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City, state, and PIN code
  • Order and purchase details
  • Payment-related transaction information
  • Business information
  • Franchise or partnership enquiry details
  • Any message, feedback, or information you voluntarily provide

Please do not provide sensitive personal information unless it is specifically required for a particular service.

B. Information Collected Automatically

When you visit our website, certain information may automatically be collected, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website or source
  • Website interaction data
  • Approximate location based on IP address
  • Cookies and similar technologies

This information helps us understand how visitors use our website and improve our website, products, services, and marketing.

3. How We Use Your Information

SwadDesi may use your information for purposes including:

  • Processing and fulfilling your orders
  • Delivering products to your address
  • Providing customer support
  • Responding to enquiries and requests
  • Communicating about your orders or transactions
  • Processing payments through authorized payment service providers
  • Managing returns, refunds, cancellations, and complaints
  • Providing information about our products and services
  • Sending promotional or marketing communications where permitted
  • Improving our website and customer experience
  • Understanding customer preferences and website usage
  • Preventing fraud, misuse, unauthorized activity, or security threats
  • Managing franchise, distributor, retailer, and business partnership enquiries
  • Communicating with prospective SwadDesi Experience Store or business partners
  • Complying with applicable laws and legal requirements
  • Maintaining business, transaction, and accounting records

We will use personal information only for legitimate business purposes and in accordance with applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

  • Remember user preferences
  • Maintain shopping cart information
  • Understand website traffic
  • Analyze website performance
  • Improve website functionality
  • Provide relevant marketing or advertising
  • Detect suspicious or fraudulent activity

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

5. Payments

If you purchase products through our website, your payment may be processed through third-party payment gateways or financial service providers.

SwadDesi generally does not need to store your complete debit card, credit card, banking password, UPI PIN, or other confidential payment credentials on its own servers.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.

We recommend reviewing the privacy policy and terms of the payment provider used during your transaction.

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information with trusted third parties when reasonably necessary to operate our business and provide services to you, including:

  • Delivery and logistics partners
  • Payment gateway and payment processing providers
  • Website hosting and technology service providers
  • Website analytics and security providers
  • Customer support/service providers
  • Marketing and communication service providers
  • Professional advisors such as accountants, lawyers, or consultants
  • Government authorities or law-enforcement agencies where required by law

Third-party service providers are expected to use personal information only for the purposes for which it is provided and in accordance with applicable legal and contractual requirements.

7. Order and Delivery Information

When you place an order, certain information such as your name, phone number, address, PIN code, and order details may be shared with our delivery or logistics partners to enable successful delivery.

Such information may also be used to contact you regarding delivery-related matters.

8. Marketing Communications

If you provide your contact details or otherwise consent where required, we may send you information about:

  • New product launches
  • Special offers
  • Discounts
  • Seasonal products
  • SwadDesi updates
  • Partnership opportunities
  • Franchise opportunities
  • Experience Store opportunities

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option included in applicable marketing communications.

Please note that you may still receive essential transactional communications relating to orders, payments, deliveries, refunds, or customer service.

9. Franchise, Partnership and Business Enquiries

SwadDesi may collect information from individuals or businesses interested in:

  • Kirana store partnerships
  • Supermarket partnerships
  • Distribution opportunities
  • Franchise opportunities
  • SwadDesi Experience Stores
  • Local sourcing partnerships
  • Other business collaborations

Information submitted for these purposes may be used to evaluate, respond to, and manage the relevant business enquiry.

Submitting an enquiry does not guarantee approval, appointment, franchise allocation, partnership, or any other business relationship.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions
  • Providing customer support
  • Maintaining business and financial records
  • Resolving disputes
  • Preventing fraud and misuse
  • Complying with legal, tax, accounting, and regulatory obligations
  • Maintaining legitimate business records

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, delivery services, or other external services.

SwadDesi is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

13. Children’s Privacy

Our website and services are not intentionally designed to collect personal information from children without appropriate parental or legal authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise a concern or complaint regarding the handling of your information

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

15. Changes to This Privacy Policy

SwadDesi may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

When we make changes, we will update the Effective Date shown at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

SwadDesi

Email: swaddesifoods@gmail.com

Business: Traditional & Premium Indian Food Products

Service Area: Pan-India

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.

17. Consent

By using the SwadDesi website, submitting your information, or purchasing our products, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein, subject to applicable law.

Last Updated: August 13, 2026

SwadDesi — Pure. Authentic. Desi.