Effective Date: August 13, 2026

At SwadDesi, we aim to process and dispatch every order as quickly as possible while ensuring that our food and grocery products are carefully packed before shipment.

Please read the following Cancellation Policy before placing an order on our website.

1. Order Cancellation by Customer

Customers may request cancellation of an order before the order has been packed or dispatched.

Once an order has been packed, shipped, or handed over to our courier/logistics partner, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible after placing your order and provide your order details.

Cancellation requests should include:

• Order number
• Customer name
• Registered mobile number
• Email address
• Reason for cancellation, if applicable

We will make reasonable efforts to process eligible cancellation requests before the order enters the packing or dispatch stage.

2. Cancellation After Dispatch

Once an order has been dispatched or handed over to a delivery partner, it generally cannot be cancelled.

If the customer refuses to accept a dispatched order, any applicable refund will be handled according to our Return & Refund Policy and the circumstances of the shipment.

For food and consumable products, we may not be able to accept returns simply because a customer has changed their mind after dispatch or delivery.

3. Refund for Approved Cancellations

If your cancellation request is approved before the order is dispatched, we will initiate the applicable refund.

For prepaid orders:

• The refund will generally be initiated to the original payment method.
• The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.
• SwadDesi will not be responsible for delays caused by third-party financial institutions after the refund has been initiated.

4. Cash on Delivery (COD) Orders

Where Cash on Delivery is available, customers are requested to place orders responsibly.

Customers should not place COD orders with the intention of refusing delivery.

Repeated refusal of COD orders, repeated failed deliveries, or suspected misuse of the COD facility may result in restrictions on future COD orders, subject to applicable law.

5. Cancellation by SwadDesi

SwadDesi reserves the right to cancel an order in circumstances including, but not limited to:

• Product being unavailable
• Incorrect product or pricing information
• Technical or system errors
• Payment verification problems
• Suspected fraudulent or unauthorized transactions
• Incorrect or incomplete shipping information
• PIN code or delivery serviceability issues
• Duplicate or unusual orders
• Product quality or availability concerns
• Events beyond our reasonable control that prevent order fulfillment
• Violation or suspected violation of our Terms & Conditions

If SwadDesi cancels a prepaid order and payment has already been received, an applicable refund will be initiated according to our refund process.

6. Changes to an Existing Order

Once an order has been placed, changes to the:

• Product
• Quantity
• Delivery address
• Contact information
• Shipping instructions

may not be possible once order processing has started.

If you need to make a change, please contact us immediately after placing the order.

We will try to accommodate the request where operationally possible, but changes cannot be guaranteed.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered because of:

• Incorrect address
• Incomplete address
• Incorrect PIN code
• Incorrect mobile number
• Customer being unavailable
• Customer refusing delivery

the order may be returned to SwadDesi.

Any refund or re-delivery request in such cases will be considered according to our Shipping Policy and Return & Refund Policy.

Additional shipping charges may apply if the customer requests re-dispatch.

8. Promotional and Discounted Orders

Orders placed using promotional codes, discounts, free-shipping offers, or special campaigns may be subject to additional cancellation conditions specified with the relevant offer.

If an order containing a promotional benefit is cancelled, the value of the promotion may not be refundable or transferable unless otherwise stated.

9. Bulk and Business Orders

Cancellation terms for bulk orders, retailer orders, distributor orders, franchise-related orders, or other business purchases may differ from standard consumer orders.

For such orders, specific cancellation and payment terms may be agreed upon separately between SwadDesi and the customer or business partner.

10. Cancellation Does Not Affect Your Legal Rights

Nothing in this Cancellation Policy is intended to limit any rights or protections that cannot legally be excluded under applicable Indian law.

Where applicable law provides a customer with a right that differs from this policy, the applicable legal requirement will prevail.

11. Contact Us

For cancellation-related questions or to request cancellation of an order, please contact us:

SwadDesi

Email: swaddesifoods@gmail.com

Please include your order number and registered mobile number so that our team can process your request efficiently.

We recommend contacting us as soon as possible after placing your order because cancellation may not be possible once packing or dispatch has begun.

Last Updated: August 13, 2026

SwadDesi — Pure. Authentic. Desi.