Effective Date: August 13, 2026

Welcome to SwadDesi. These Terms & Conditions govern your access to and use of the SwadDesi website, products, services, and related business opportunities.

By accessing our website, placing an order, submitting an enquiry, or otherwise using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About SwadDesi

SwadDesi is a food and grocery brand focused on bringing authentic Indian food products to customers through traditional processing methods, responsible sourcing, and quality-focused production.

Our product range may include traditionally processed oils, stone-milled wheat flour, pulses, grains, rice, poha, makhana, ghee, and other Indian food products.

We work with farmers, local producers, small industries, suppliers, and other partners to source and produce products for customers across India.

2. Use of Our Website

You agree to use the SwadDesi website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to the website or its systems
  • Introduce viruses, malware, or other harmful technology
  • Copy, reproduce, or misuse website content without permission
  • Interfere with the operation or security of the website
  • Submit false, misleading, or fraudulent information
  • Use another person’s information without authorization

SwadDesi reserves the right to restrict or terminate access to the website where misuse or violation of these Terms & Conditions is identified.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, weights, prices, availability, and other information displayed on our website are accurate.

However, certain products are naturally sourced or traditionally processed and may have minor variations in:

  • Colour
  • Texture
  • Aroma
  • Appearance
  • Grain size
  • Consistency

Such natural variations do not necessarily indicate a product defect.

Product images displayed on the website are for representation purposes. Actual packaging, labels, or appearance may vary from time to time due to packaging updates or production changes.

4. Traditional and Natural Products

SwadDesi may use traditional production and processing methods, including traditional oil extraction and stone milling.

Because agricultural products are naturally variable, characteristics may differ between batches depending on factors such as crop, season, source, processing conditions, and natural composition.

We strive to maintain consistent quality while recognizing the natural characteristics of traditional food products.

5. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities
  • Discontinue products
  • Modify product specifications
  • Change packaging
  • Temporarily suspend availability
  • Refuse or cancel an order where necessary

If an ordered product becomes unavailable after an order has been placed, we may contact you regarding an alternative product, revised delivery arrangement, or refund where applicable.

6. Pricing

We make reasonable efforts to maintain accurate product pricing on our website.

However, prices may change from time to time due to factors including:

  • Raw material costs
  • Supplier pricing
  • Packaging costs
  • Transportation costs
  • Taxes and government charges
  • Promotional campaigns
  • Business or market conditions

The applicable price at the time of successful order placement will generally apply.

If a significant pricing or technical error occurs, SwadDesi reserves the right to review and, where necessary, cancel the affected order and provide an appropriate refund.

7. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order may be considered accepted once it has been confirmed by SwadDesi.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Duplicate or unusual orders
  • Delivery restrictions
  • Incorrect customer information
  • Technical or system errors
  • Other legitimate business or legal reasons

If an order is cancelled after payment has been received, an applicable refund will be processed according to our Return & Refund Policy.

8. Customer Information

You are responsible for providing accurate information when placing an order or submitting an enquiry.

This may include:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • PIN code
  • Payment information
  • Other information required to complete your order

SwadDesi is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

9. Payment

Payments may be processed through third-party payment gateways or other authorized payment service providers.

You agree to provide accurate and valid payment information when completing a transaction.

SwadDesi does not generally store confidential payment credentials such as your UPI PIN, banking password, or complete card security information.

Payment processing is subject to the terms and policies of the applicable payment provider.

10. Shipping and Delivery

SwadDesi intends to provide Pan-India delivery wherever service availability permits.

Delivery times may vary depending on:

  • Customer location
  • Product availability
  • Order processing time
  • Courier or logistics partner
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

Any delivery time displayed on the website should be considered an estimated timeframe unless expressly stated otherwise.

SwadDesi will not be responsible for unreasonable delays caused by events beyond our control.

11. Return & Refund

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Because SwadDesi primarily sells food and consumable products, returns may be restricted for health, hygiene, and food-safety reasons.

Customers should review the Return & Refund Policy before placing an order.

12. Food Safety and Storage

Customers are responsible for properly storing and handling products after delivery according to the instructions provided on the product packaging.

You should check the product packaging, expiry/best-before information, storage instructions, and other relevant information before use.

Do not consume a product if its packaging appears damaged, tampered with, leaking, or otherwise compromised.

If you believe a product may be unsafe or defective, please contact SwadDesi immediately.

13. Allergies and Dietary Requirements

Customers are responsible for reviewing product labels, ingredients, allergen information, and other product information before consumption.

If you have a food allergy, intolerance, dietary restriction, or other specific dietary requirement, please verify the relevant product information before purchasing or consuming the product.

SwadDesi cannot guarantee that every product is suitable for every individual’s dietary requirements.

14. Intellectual Property

All content available on the SwadDesi website, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Photographs
  • Graphics
  • Text
  • Product descriptions
  • Videos
  • Designs
  • Website layout
  • Marketing materials

is owned by or licensed to SwadDesi and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

15. User-Submitted Information and Content

If you submit reviews, feedback, photographs, testimonials, suggestions, or other content to SwadDesi, you agree that the information you provide is truthful and does not violate the rights of another person.

By submitting content, you grant SwadDesi permission to use, reproduce, display, and publish such content for legitimate business, marketing, promotional, or informational purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate.

16. Promotions and Offers

SwadDesi may occasionally offer discounts, promotional campaigns, coupons, special prices, or other offers.

Unless otherwise stated:

  • Offers are subject to availability
  • Offers may have specific eligibility conditions
  • Promotional offers may have expiry dates
  • Multiple offers may not necessarily be combined
  • SwadDesi may modify or discontinue an offer where reasonably necessary

Specific terms displayed with an individual promotion will apply to that promotion.

17. Franchise and Partnership Opportunities

SwadDesi may provide information regarding franchise, Experience Store, retailer, supermarket, distributor, sourcing, or other business opportunities.

Information published on the website regarding such opportunities is for general information and does not constitute a guarantee of business returns, revenue, profitability, sales, territory allocation, or franchise approval.

Any franchise or partnership relationship will be governed by separate written agreements and applicable terms.

Submitting an enquiry does not automatically create a franchise, dealership, distributorship, employment, agency, or partnership relationship with SwadDesi.

18. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment gateways, delivery partners, analytics tools, social media platforms, and other external services.

SwadDesi does not control and is not responsible for the content, availability, security, or privacy practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

19. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available
  • Error-free
  • Secure
  • Uninterrupted
  • Free from technical problems

The website may occasionally be unavailable due to maintenance, updates, technical issues, hosting problems, security incidents, or circumstances beyond our control.

20. Disclaimer

SwadDesi makes reasonable efforts to provide accurate information about its products and services.

However, information on the website is provided for general informational and commercial purposes and may be updated or changed from time to time.

Product packaging and labeling should always be considered the primary source of information regarding ingredients, nutritional information, storage instructions, best-before/expiry information, and other product-specific details.

Nothing on the website should be interpreted as medical, nutritional, therapeutic, or professional advice.

21. Limitation of Liability

To the maximum extent permitted by applicable law, SwadDesi will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or services.

This does not exclude or limit any liability that cannot legally be excluded or limited under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold SwadDesi, its owners, employees, representatives, service providers, and partners harmless from claims, losses, liabilities, damages, or expenses arising from:

  • Your misuse of the website
  • Your violation of these Terms & Conditions
  • Your violation of applicable law
  • Your submission of false or unauthorized information
  • Your infringement of another person’s rights

23. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood the Privacy Policy.

24. Changes to These Terms

SwadDesi may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable laws.

Updated terms will be published on this page along with a revised Effective Date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, subject to applicable law.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the SwadDesi website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

26. Contact Us

If you have any questions regarding these Terms & Conditions, our products, orders, or services, please contact us:

SwadDesi

Email: swaddesifoods@gmail.com

Business: Traditional & Premium Indian Food Products

Delivery: Pan-India

For order-related enquiries, please include your order number and registered mobile number.

Last Updated: August 13, 2026

SwadDesi — Pure. Authentic. Desi.